Last Updated: July 2026
At Ebikes Delivered, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the return and refund policy below.
By placing an order through our website, you agree to the terms outlined in this policy.
Most new products may be returned within 30 days of delivery, provided they meet all of the following conditions:
Products that do not meet these requirements may not qualify for a refund.
All returns require prior authorization from Ebikes Delivered.
Please contact our customer support team before returning any product.
Returns shipped without prior authorization may be refused or returned to the sender.
The following items are generally not eligible for return:
Please inspect your order immediately upon delivery.
If your product arrives:
please contact us within 48 hours of delivery.
Whenever possible, include:
We will review your claim and provide instructions as quickly as possible.
Unless the return is the result of our error or a confirmed warranty issue, customers are responsible for return shipping costs.
Returned products should be packaged securely to prevent shipping damage.
We recommend using a tracked and insured shipping service.
Eligible returns are generally not subject to a restocking fee.
However, if a returned product is missing components, shows signs of use, or is not returned in its original condition, a partial refund may be issued where permitted by applicable law.
After we receive your returned product, it will be inspected.
If the return is approved, your refund will be processed using the original payment method whenever possible.
Approved refunds are typically issued within 5–10 business days after inspection.
Processing times may vary depending on your financial institution or payment provider.
Cryptocurrency transactions are irreversible once confirmed on the blockchain.
If a cryptocurrency order qualifies for a refund, the refund will be handled in accordance with our Terms & Conditions and applicable law.
Orders may be canceled before shipment.
Once an order has been shipped, it is subject to this Return & Refund Policy.
We do not currently offer direct product exchanges.
If you would like a different product, please return the eligible item (subject to this policy) and place a new order.
Warranty claims are handled separately under our Warranty Policy.
Manufacturer warranties remain the responsibility of the respective manufacturer.
Ebikes Delivered will assist customers throughout the warranty claim process whenever applicable.
We reserve the right to refuse returns that:
If you have any questions regarding returns or refunds, please contact us:
Ebikes Delivered
Email: info@ebikes-delivered.com
Website: https://ebikes-delivered.com