Shipping & Payment Info

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Last Updated: July 2026

At Ebikes Delivered, we are committed to providing fast, secure, and reliable delivery throughout the United States. Please review the information below regarding shipping, order processing, and payment methods.


1. Shipping Coverage

We currently ship throughout the contiguous United States.

Additional shipping charges, delivery restrictions, or extended transit times may apply to shipments to:

  • Alaska
  • Hawaii
  • U.S. Territories
  • APO/FPO addresses
  • Remote delivery locations

Availability may vary depending on the manufacturer and carrier.


2. Free Shipping

We offer free standard shipping on most electric bike orders within the contiguous United States unless otherwise stated on the product page.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.


3. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly extended.


4. Estimated Delivery Time

After shipment, most orders arrive within:

3–7 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on:

  • destination;
  • carrier operations;
  • weather conditions;
  • manufacturer availability;
  • seasonal demand;
  • unforeseen events beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

Tracking updates are provided by the shipping carrier and may require up to 24 hours to become active.


6. Freight Deliveries

Some electric bicycles and oversized products may be delivered by a freight carrier.

Freight deliveries may require:

  • a scheduled delivery appointment;
  • an adult signature upon delivery;
  • curbside delivery service.

Customers are responsible for ensuring that the delivery location is accessible for freight vehicles.


7. Delivery Inspection

Please inspect your package immediately upon delivery.

If you notice visible damage to the packaging or product:

  • note the damage with the carrier before accepting the shipment whenever possible;
  • take clear photographs of the package and product;
  • contact us promptly for assistance.

Timely reporting helps us resolve shipping-related issues more efficiently.


8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Ebikes Delivered is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.


9. Split Shipments

Orders containing multiple products may be shipped separately depending on warehouse availability and manufacturer fulfillment.

Customers will receive tracking information for each shipment, where applicable.


10. Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

  • severe weather;
  • natural disasters;
  • transportation disruptions;
  • carrier delays;
  • labor strikes;
  • customs inspections (where applicable);
  • government actions;
  • other force majeure events.

Ebikes Delivered is not liable for shipping delays caused by these circumstances.


11. Payment Methods

We currently accept secure payments using approved payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Cryptocurrency (supported digital currencies)

Available payment methods may vary depending on your location.


12. Payment Security

All payments are securely processed through trusted third-party payment providers.

Ebikes Delivered does not store complete credit card numbers or payment credentials on its servers.


13. Cryptocurrency Payments

Customers choosing cryptocurrency payments acknowledge that:

  • blockchain transactions are irreversible once confirmed;
  • payment confirmations may require network verification;
  • refunds, where applicable, will be handled in accordance with our Refund Policy.

Customers are responsible for sending payment to the correct wallet address provided during checkout.


14. Payment Verification

To help prevent fraud and protect our customers, certain orders may require additional payment verification before shipment.

This may result in a brief processing delay.


15. Taxes

Applicable sales tax will be calculated during checkout where required by federal, state, or local law.


16. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in resolving the situation.


17. Contact Us

If you have any questions regarding shipping or payment, please contact us:

Ebikes Delivered

Email: info@ebikes-delivered.com

Website: https://ebikes-delivered.com

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