Store Policies
Clear information about shipping, returns, refunds, warranty coverage, and privacy.
Shipping Policy
At Ebikes Delivered, we deliver premium electric bikes and cycling accessories throughout the United States directly from our warehouses and trusted fulfillment partners.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been prepared for shipment, you will receive a confirmation email with tracking information when available.
Delivery Time
Estimated delivery times are generally 3–7 business days, depending on product availability, delivery location, carrier schedules, and warehouse processing times. Large electric bikes may require freight delivery and could take slightly longer.
Delivery Areas
We currently ship throughout the United States. Ebikes Delivered operates exclusively online and does not have retail stores or customer pickup locations.
Shipping Costs
Shipping charges are calculated at checkout based on destination, product type, and selected delivery method. Any applicable shipping costs will be displayed before payment is completed.
Large Item Deliveries
Electric bikes are valuable oversized products. Please inspect the packaging and product upon delivery.
- Take clear photos if damage is visible.
- Keep all original packaging.
- Contact our support team as soon as possible.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Ebikes Delivered cannot be responsible for delays, returned shipments, or additional charges caused by incorrect or incomplete addresses.
Returns & Refunds Policy
Customer satisfaction is our priority. If you are not completely satisfied with your purchase, our support team will gladly assist you.
Return Window
Returns may be requested within 30 days of receiving your order.
Condition
Products must be unused, complete, in original condition, and returned with original packaging and accessories.
Items Not Eligible for Return
- Used or ridden electric bikes
- Products damaged after delivery
- Items missing original packaging or accessories
- Custom-built or modified products
- Special-order products
- Clearance or Final Sale items
Return Authorization
Before returning any product, contact our customer support team with your order number, product name, and reason for return. Returns sent without prior authorization may be refused.
Return Shipping Costs
Unless the product is defective, damaged upon arrival, or shipped incorrectly, customers are responsible for return shipping costs. For oversized products, prepaid freight charges arranged by Ebikes Delivered may be deducted from the refund.
Refund Processing
After the returned product has been received and inspected, we will notify you regarding refund approval. Approved refunds are issued to the original payment method.
Warranty Policy
Every eligible product sold by Ebikes Delivered is backed by the original manufacturer's warranty. Coverage varies depending on the manufacturer and specific model.
May Be Covered
- Bicycle frame
- Electric motor
- Battery
- Display unit
- Controller
- Electrical system
- Brakes and drivetrain
Not Covered
- Normal wear and tear
- Accident damage
- Improper use or neglect
- Unauthorized modifications
- Improper repairs
- Cosmetic wear after delivery
- Consumable parts
Filing a Warranty Claim
Please provide your order number, product model, issue description, clear photos or videos, and any diagnostic or error codes if available.
Final warranty approval remains at the manufacturer's discretion.
Privacy Policy
Your privacy is important to us. Ebikes Delivered is committed to protecting your personal information and handling it responsibly.
Information We Collect
We may collect your name, email address, phone number, billing and shipping address, order information, payment confirmation details, device information, website usage data, and customer support communications.
How We Use Your Information
Your information may be used to process orders, deliver products, provide support, send shipping updates, improve website performance, prevent fraud, personalize your shopping experience, and send promotional communications where legally permitted.
Sharing Information
We may share limited information with trusted service providers such as payment processors, shipping carriers, fulfillment centers, hosting providers, marketing platforms, analytics providers, and fraud prevention services.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, including access, deletion, correction, and opt-out rights where applicable.
Data Security & Retention
We use commercially reasonable safeguards to protect personal information. Personal information is retained only as long as necessary for order processing, customer service, legal obligations, accounting requirements, and legitimate business interests.
Marketing Communications
You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in our emails or by contacting customer support.